Welcome to Clutch Logistics, LLC (“Clutch”). By using our warehousing, distribution, and logistics services, you agree to the following terms and conditions.

Please note: These Terms of Service are subject to change at any time. Any updates will be posted on our website at https://clutch3pl.com.

1. Services Provided

Clutch offers comprehensive warehousing, order fulfillment, and inventory management services. Our services are available on an annual basis (rolling 12 months from the date of agreement) and may be customized based on specific client needs.

2. Receiving and Quality Control

Shipping Notices: Purchase Orders (POs), also known as Advance Shipping Notices (ASNs), must be submitted through our Clutch dashboard at https://clutch3pl.shipsfor.us/ prior to any incoming shipments. If a PO is unavailable, please provide notification via email with shipment and estimated delivery date.

Receiving Documentation: Packing slips are required for all incoming shipments and must include the client’s name, product, and quantity count. Receiving documents will be scanned and emailed to the client within 24 hours of receipt and quality control completion.

Labeling: Each pallet must be labeled with a pallet tag and SKU. Mixed pallets must be clearly identified, or additional hourly fees may apply.

Damage Notification: If inbound shipments are damaged, Clutch will contact the client with photographic documentation, allowing the client to decide on a partial or full refusal of the shipment.

3. Order Processing

Scheduling: Clients are responsible for scheduling all inbound shipments in coordination with Clutch and for providing inbound transportation.

Order Placement: All orders must be placed through our dashboard at https://clutch3pl.shipsfor.us/.

Fulfillment Timeline: Order requests will be shipped within 48 hours unless specified otherwise. Rush orders may be accommodated for an additional fee.

Documentation: Bill of Lading (BOL) copies will be sent by the next business day. BOLs must include the client’s carrier account number or specify third-party billing.

4. Return Processing

Damage Documentation: Items damaged prior to receipt will be documented by photograph and notated on the BOL when applicable. Damaged goods will be segregated to prevent distribution.

Removal of Damaged Goods: Damaged items must be removed from Clutch’s warehouse within 60 days, or the client will incur a fee of 10x the monthly storage rate or $500, whichever is greater. Hazardous materials may incur an additional charge of $100 per day per inventory unit after 60 days.

5. Payment Terms

Invoicing: Service charges are invoiced at the time of performance unless otherwise specified in the Rate Agreement. Storage fees are calculated at the end of the month and are not prorated unless indicated.

Payment Due: Payments are due within 30 days of the invoice date unless otherwise specified. Late payments may incur a 5% processing fee and a 10% penalty for balances outstanding after 15 days.

Service Hold: Accounts more than 30 days overdue may face a service hold. Clutch reserves the right to place a lien on goods in possession to cover any outstanding balances.

6. Payment Method

Accepted payment method: ACH.

A deposit equal to the estimated first month of service is due upon contract execution.

7. Filing a Claim

Claim Submission: All claims must be submitted within 10 business days of the incident. Claims older than 90 days or lacking complete documentation may not be accepted.

Claim Processing: Valid claims will result in a credit applied to the current billing period. Claims are limited to the landed cost of the item(s) and do not cover retail value, loss of sale, or potential value.

8. Termination and Notice to Discontinue Services

Notice Period: A 60-day written notice is required to discontinue services from either party. Clutch will continue to meet service obligations and facilitate a smooth transition.

Regulatory Compliance: If any product becomes non-compliant with local, state, or federal regulations, Clutch reserves the right to terminate this agreement with a 30-day notice. The client will have 60 days to remove the non-compliant product.

For questions or more information, please visit our Contact Us page at https://clutch3pl.com/contact-us or our main website at https://clutch3pl.com.